Terms of Service

This website is operated by Delor. Throughout the site, the terms “we”, “us”, “our” and “the company” refer to Delor. Delor offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us.

Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these Terms and Conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who does not act for purposes relating to trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;

  • Day: 01-04-2024;

  • Long-term transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligations of which are spread over time;

  • Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future reference and unchanged reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: an agreement concluded within the framework of an organized system for distance selling of products and/or services, whereby up to and including the conclusion of the agreement, exclusive use is made of one or more means of distance communication;

  • Means of distance communication: any tool that can be used for concluding a contract without the consumer and the entrepreneur being simultaneously present in the same place;

  • General Terms and Conditions: these present General Terms and Conditions of the entrepreneur.

ARTICLE 2 – CONTACT INFORMATION

Business name: T Business
Questions about the Terms of Service should be sent to us.
Customer service email: support@delorcleaning.com

ARTICLE 3 – APPLICABILITY

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, that the Terms and Conditions are available for inspection at the entrepreneur’s premises and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, the text of these Terms and Conditions may be provided to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate where the Terms and Conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request.

Where specific product or service conditions apply in addition to these General Terms and Conditions, the consumer may always rely on the most favorable applicable provision in the event of conflicting terms.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the remaining provisions shall remain in force, and the parties shall promptly replace the invalid provision by mutual agreement with a valid one that approximates the intent of the original as closely as possible.

Situations not regulated by these Terms and Conditions shall be assessed in the spirit of these Terms. Any ambiguity regarding the interpretation or content of one or more provisions shall likewise be interpreted in the spirit of these Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer is of limited duration or subject to conditions, this shall be explicitly stated in the offer.

All offers are non-binding. The entrepreneur reserves the right to modify or adjust the offer.

The offer shall contain a complete and accurate description of the products and/or services offered. If the entrepreneur uses images, these shall be a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer shall not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement. The entrepreneur cannot guarantee that displayed colors exactly match the actual colors of the products.

Each offer shall contain sufficient information for the consumer to understand the rights and obligations attached to acceptance of the offer, including:

  • the price (excluding customs clearance fees and import VAT, which are the responsibility of the customer);

  • any shipping costs;

  • how the agreement will be concluded and what steps are required;

  • whether the right of withdrawal applies;

  • the method of payment, delivery, and performance of the contract;

  • the period for accepting the offer and/or the period for which the price is guaranteed;

  • the rate of remote communication if higher than the basic rate;

  • whether the contract will be archived after conclusion, and if so, how it can be accessed by the consumer;

  • how the consumer can check and correct input errors before placing the order;

  • any other languages in which the agreement can be concluded;

  • any applicable codes of conduct and how the consumer can consult them electronically;

  • and the minimum duration of the distance contract, if applicable to long-term transactions.

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set forth.

If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.

The entrepreneur may verify whether the consumer can meet payment obligations and all relevant facts necessary for a sound conclusion of the distance contract. If the entrepreneur has reasonable grounds not to enter into the agreement, they are entitled to refuse an order or request, or attach special conditions.

The entrepreneur shall send the consumer confirmation containing:

  • the business address for complaints;

  • conditions/procedures for right of withdrawal (or notice if excluded);

  • warranty and after-sales information;

  • information referred to in Article 4(3), unless already provided;

  • cancellation requirements for agreements exceeding one year or indefinite duration.

All agreements are concluded subject to sufficient availability of products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to withdraw from the contract within 14 days without stating any reason. The cooling-off period begins on the day after the consumer receives the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. If the consumer exercises the right of withdrawal, they must return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging.

To exercise the right of withdrawal, the consumer must notify the entrepreneur within 14 days after receipt of the product by written notice or email. After notification, the consumer must return the product within 14 days. Proof of timely return is required.

If the consumer has not notified their intention to withdraw or has not returned the product within the specified periods, the purchase becomes final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, return shipping costs shall be borne by the consumer.

If the consumer has already made a payment, the entrepreneur shall refund this amount as soon as possible and no later than 14 days after withdrawal, provided the returned product has been received or proof of return shipment is provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for certain products or services if this has been clearly stated in the offer.

Exclusion is only possible for products/services as described in the original text (custom goods, personal items, hygiene seals broken, etc.).

ARTICLE 9 – PRICES

We reserve the right to change prices at any time during the validity period of the offer, including due to changes in VAT rates.

Where applicable, import VAT and customs clearance fees may be charged by the postal or courier service to the recipient. The entrepreneur will not charge VAT on the invoice where delivery is outside the EU, as described.

All prices are subject to printing and typographical errors.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that products conform to the contract, specifications stated, and reasonable standards of usability and soundness.

Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery. Products must be returned in original packaging and condition.

Warranty does not apply if the consumer repaired/altered the product, handled it carelessly, or used it contrary to instructions, among other exclusions in the original text.

ARTICLE 11 – DELIVERY AND PERFORMANCE

The entrepreneur shall exercise the utmost care when receiving and executing product orders.

The place of delivery is the address provided by the consumer.

Orders shall be executed promptly and no later than 30 days unless a longer delivery period is agreed. If delayed, the consumer will be informed and may terminate the contract without costs, with refund within 14 days after termination.

Risk of damage and/or loss rests with the entrepreneur until delivery, unless expressly agreed otherwise.

ARTICLE 12 – LONG-TERM TRANSACTIONS: DURATION, TERMINATION, AND RENEWAL

Termination, renewal, and duration provisions apply as described in the original text.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the cooling-off period. The consumer must promptly notify any inaccuracies in payment details.

In the event of non-payment, the entrepreneur may charge reasonable costs subject to legal limitations.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints must be submitted within 7 days after identifying the defect(s). Complaints will be answered within 14 days of receipt.

If unresolved, it becomes a dispute subject to dispute-resolution procedures under applicable law.

ARTICLE 15 – DISPUTES

Contracts between the entrepreneur and consumer are governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ARTICLE 17 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors and update or cancel orders if any information is inaccurate at any time without prior notice.

ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Continued use constitutes acceptance.

ARTICLE 19 – CESOP

Due to measures introduced in 2024 (CESOP), payment service providers may be required to record and share certain transaction data within the European CESOP system.